Important Information
Payment info | What to do if you need to cancel
By making a reservation with Sandy Cove Ministries and Conference Center, you agree to the following terms and conditions:
Getaways
Getaways are personal overnight stays for guests not attending a Sandy Cove event or church-sponsored retreat. Getaways include lodging, available activities, and dinner the night you arrive through breakfast the day you depart.
- A credit card number must be given to reserve any Getaway stay.
- When making the reservation more than 30 days in advance of arrival, a non-refundable $50 per accommodation deposit is required. The remaining balance will be automatically withdrawn 30 days prior to the event.
- When making the reservations within 30 days of an event, full payment is due at the time of reservation.
- For cancellations 30 days or more prior to your arrival, all monies paid to date will be refunded LESS a $50 cancellation fee OR you may transfer the full amount as a one-time courtesy transfer to another available date. Within 30 days of your arrival, there are no refunds, transfers, or credits.
Overnight Events
Overnight events include lodging, programming sessions, and speakers, available activities, and meals as described on the event page.
- A credit card number must be on file to reserve any overnight event stay.
- When making a reservation more than 30 days in advance of an event, a non-refundable $50 per person deposit is required at that time, and the remaining balance (based on current guest occupancy in the room) will be automatically withdrawn 30 days prior to the event.
- When making reservations within 30 days of an event, full payment is due at the time of reservation.
- For cancellations 30 days or more prior to your arrival, all monies paid to date will be refunded LESS a $50 per person cancellation fee OR you may transfer the full amount as a one-time courtesy transfer to another available date.
- For cancellations within 30 days of your arrival, there are no refunds, transfers, or credits. However, you may find a replacement to take your spot, with no penalty. The name and contact information of your replacement is required. The amount paid on the reservations will be applied/transferred to the new guest, not refunded. Please settle finances directly with your replacement.
- If Sandy Cove cancels an event due to government mandates, you may transfer your registration to another currently available event, or we will provide a gift certificate for the dollar amount paid to use toward any future event.
- Groups participating in a Sandy Cove Event require a minimum of 10 or more guests in three or more rooms and may be handled through Group Ministry with a group contract and payment plan.
Day Event Reservations
Day events include programming sessions and speakers, available activities, and meals as described on the event page. Lodging is not included in a day event reservation.
- Full payment is due at the time of reservation.
- For cancellations within 72 hours (three days) of the event date, there are no refunds, transfers, or credits. However, you may find a replacement to take your spot with no penalty. The name and contact information of your replacement is required. The amount paid on the reservations will be applied/transferred to the new guest, not refunded. Please settle finances directly with your replacement.
- If Sandy Cove cancels an event due to government mandates, you may transfer your registration to another currently available event, or we will provide a gift certificate for the dollar amount paid to use toward any future event.
Summer Family Camp
Family Camp stays include five nights of lodging, programming sessions and speakers, and available activities for all guests, and 15 meals for Chesapeake Lodge guests.
- A credit card number must be on file to reserve any Family Camp stay.
- For reservations made prior to April 1, a non-refundable deposit of $100 per family unit is required. Reservations may be paid in full at that time or a payment plan will be made for the remaining balance to be paid in equal monthly payments on the 1st or 15th of each month, until May 15 or June 1, at which time the reservation is due to be paid in full.
- Reservations made during April require 34% of the total due paid at the time of reservation, and a payment plan for 33% to be automatically withdrawn on May 1 and June 1, at which time the reservation is due to be paid in full.
- Reservations made during May require 50% of the total due paid at the time of reservation, and a payment plan for the 50% balance to be automatically withdrawn on June 1, at which time the reservation is due to be paid in full.
- Reservations made on or after June 1 must be paid in full at the time of reservation.
- For cancellations made prior to April 1, all monies paid to date will be refunded LESS the $100 cancellation fee per family unit OR you may transfer the full amount as a one-time courtesy transfer to another Family Camp week.
- For cancellations made on or after April 1, there are no refunds, transfers, or credits. However, you may find a replacement to take your spot, with no penalty. The name and contact information of your replacement is required. The amount paid on the reservations will be applied/transferred to the new guest, not refunded. Please settle finances directly with your replacement.
- If Sandy Cove cancels an event due to government mandates, you may transfer your registration to another currently available event, or we will provide a gift certificate for the dollar amount paid to use toward any future event.
Checks, Cash and Charge
Sandy Cove will accept personal checks for payments or deposits on lodging and program reservations only if they are received 30 or more days in advance of the arrival date. Your reservation is not guaranteed until payment is in hand. Therefore, we recommend securing your reservation with a credit card. Payment within the 30-day period must be made by cash, credit card, money order, travelers check or certified/cashiers check. Payments under $50 will be exempt from this rule.
The Nook (formerly Morning Cheer Bookstore) andCraft Shop will accept personal checks so long as the amount does not exceed $50.
For all checks below the $50 amount, the following information MUST be placed on the check:
- Driver's License #
- State where license was issued
- Expiration date of license
- Phone number
If you have questions about the current policy, please reach out to the Reservations Department by phone at 800.234.2683 or email - reservations@sandycove.org
Policy updated October 17, 2022
